|We want you to be satisfied with your purchase. To help achieve this goal, we accept returns for defective product or product that is in sellable condition and currently available for sale. Please note that any Special Order item may be subject to a 10% restocking fee. To ensure that your return is processed in a timely manner, please adhere to the following guidelines:
- All sales of personalized items are final. No returns will be accepted unless returned items are determined to be defective by one of our return specialists.
- Please call customer service at 855-515-5999 and request an RMA number.
- Print out and fill out the Product return form. This form will have all the instructions you need as well as the address to send the items back to. Place this form in the package with your return items.
- Product must be returned in original, sellable condition. See return form for more info.
- You will be responsible to pay all shipping charges to return product to us. We will pay all charges to ship you an exchange.
- If you believe a product is defective, please briefly state in writing on the Product Return Form why you believe so. We will inspect all such defective product and process a refund for all items that our returns specialist confirms to be defective. If our return specialist cannot confirm a product defect, we will return the item(s) to you without issuing a refund
- Refunds will be processed based on the form of payment of the original order - either by credit card or as a credit to your account Please allow 2 to 4 weeks for your exchange or refunds.